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Social Environmental: Behaviour And Information Technology

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Social Environmental: Behaviour And Information Technology

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Social Environmental: Behaviour And Information Technology

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Question:
Discuss about the Social Environmental for Behaviour and Information Technology.
 
 
Answer:

Introduction
It is crucial to understand the cultural, social and religious beliefs of the Aboriginal and the Islanders, in an effort to be able to work with them especially on the modern health care system. This is because these people have traditional beliefs which need to be slowly and keenly understood so that the modern medical practices can be integrated into their ways of life (McBain‐Rigg and Veitch, 2011). This paper therefore explores the different legal practices in the field of nursing and the impacts it can have to the indigenous people who have varied traditional beliefs.
Case study one
Question one: the long term goals of the community liaison health worker in Jean’s community would be to provide universal modernized health care information to the community. This would be in an effort to emphasize how sensible and crucial modern health systems are as compared to their traditional and cultural beliefs which have no clinical and biological foundations. The short term goals of the community liaison health worker in Jean’s community would be to understand the beliefs of the indigenous communities with regards to modern medicines (Nakagawa et al., 2015). This would be followed by getting friendly to the local communities and embrace their beliefs while at the same time showing them the importance of modern medical services. Finally, the community liaison health worker in Jean’s community would introduce the modern health care services to the members of the community.
Question two: Jean’s indigenous community beliefs that they should only discuss their secret issues with strangers. This is the prime reason as to why Jean keeps silent in the hospital wards but only speaks to a her female family relative, Charlotte. Due to their negative perception of the western world, Jean cannot speak or write English which possess a barrier for effective communication with the doctor. The male issues and female issues should not be communicated between the two genders (Trotter et al., 2015). As a result, it is a taboo for Jean to explain the male health officer on the actual status of her health issues. The indigenous people believe that the men issues should be discussed among mean while women issues should be discussed with fellow women.  Moreover, some diseases like stroke are viewed as a reward from the ancestors and hence Jean insists on going back to her home instead of seeking medical treatment at the hospital.
 
Question three: I would have established a friendly environment such that we get too interact with Jean through the family relative Charlotte. This would be followed by being honest in disclosing the possible type of medication that Jean would go through to alleviate her pains. It would be necessary to adjust my lifestyle so that it does not reflect my westernization so that I would be able to win the trust of Jean. Finally, it would be prudent enough for me to take more time with Jean with hopes that at some point we would come into terms and start medication for stroke and her gynecological problems.
Question four: nonverbal communications which would be suited for Jean would including using the simplest terms. This is because her English was not proficient, avoiding looking straight into her eyes so that she would not feel uncomfortable and by passing some of the questions that Jean would not be able to answer as expected either due to cultural restrictions or language barrier (Asan et al., 2015). It would be advisable for a community health officer to apply the gestures for communication for instance the nods and shakes in order to complement the spoken words. The community health officer needs to appreciate the importance of silence for the indigenous people like Jean in the course of his service delivery. For verbal communication to be successful, the community health officer needs to understand the existence of some taboo words in the Torres Strait Islander community to avoid their frequent uses. Application of humorous words would make the grandmother more comfortable in the course of the conversation (Little et al., 2015). It is advisable also to use very simple terms that are understandable to Jean as well as avoiding asking very many questions which would be perceived as being interrogative. The health officer also needs to take time to explore the interests of the client so that he uses only the preferred name while addressing the patient while at the same time avoiding the use of indigenous boundaries.
Question five: To achieve effective communication with Jean, the health officer would need to employ visual, audio and human resources. Initially, the health officer needs to ensure that Jean is comfortable with the chosen resources. The visual resources would include use of charts with visual diagrams like the muscles such that Jean can touch and see. The officer can also draw simple diagrams which can enable Jean to understand her health conditions and the likely outcomes after the western medication. Moreover, videos which are related to the stroke and gynecological health condition of Jean can be employed to enhance her clear understanding. The first approach on the human resources is to use a member of the extended family like Charlotte who has a clear understanding of the benefits of western medication as opposed to indigenous understanding. The member of the family would be better positioned to convince Jean. The second human resources approach would be to use an interpreter in this case because Jean cannot speak or write English very well and hence the problem of language barrier.
 
Question six: To enhance the safety of the Islander culture and the effective approach of Jean it would be advisable for the community health officer to get a person from the Jean’s community to introduce him to Jean and do a proper research concerning Jean. Once invited to speak to Jean the health officer should be as brief as possible. In the process of the discussion, the health officer should avoid having time deadlines and accommodate interruptions from this islander to create a friendly environment. The health officer can also practice having meals together with Jean so that she can feel free and comfortable.
Question seven: The people that the community health officer would use in the case of the old grandmother Jean would include the workers from the islander, an elder and community liaison officer. Additionally, the health officer would use a relative from the extended family of Jean and a qualified interpreter.
Question one: The aboriginal communities in this case live in poverty, practice livestock keeping and do not associate with other people. As a result, they are subject to other problems such as diseases because they do not believe in western medicines.
Question two: To support uncle Bob from the complaints of the colleagues because of missing from work frequently, the support worker can ask Bob to make a schedule on the specific days that he will be serving the community and the days he will be coming to work. Additionally, the support staff can ask uncle Bob to speak to the management of the organization that he works for so that they can consider the problems the community goes through and his role in the community (Earl and Taylor, 2015).
Question three: The organization can support Uncle Bob for his role as a traditionalist and community worker by having other people to stand in his place when he is called by the community to work so that the effect of his absence is not felt by the other colleagues (Epstein et al., 2014). Additionally by use of uncle Bob as a community traditionalist, the organization can introduce health support and other projects that could reduce the poverty levels of the Aboriginals in this community.
Question four: The training recommended for the staff of this community organization would include the aspect of teamwork, understanding and patience to their colleague uncle Bob. The staff also needs to be innovative enough and perform other roles that are necessary but not assigned to them to support the community.
 
Question one: It would important to make the colleague co-worker to understand that in the modern world the cultural beliefs should not convince him or her to quit the job (Kelaher, 2014). It is true that each person should make his or her own choice and not be convinced by others. At the workplace, being an Aboriginal does not matter but the skills that the community co-worker delivers are the most crucial.
Question two: the workplace practices to be able to make the staff feel culturally safe are: being open minded, recognizing as well as avoiding stereotypes in the community and understanding about one’s culture and its effect to service delivery (García-Peñalvo et al., 2014).
Question three: The policy of inclusiveness for all employees as well as the audience. In this case, the organization needs to acknowledge the inputs of all the employees irrespective of whether they are Aboriginals of Islanders. This is likely to make every employee feel at home and appreciated.
 
Question four: Cultural safety would ensure that no employee is assaulted by employees from the other side of the community (Hopkins et al., 2016). Cultural security ensures that the cultural differences and needs of the clients are considered when offering the services. Cultural diversity is necessary at the work place whereby everyone focuses on the output and not the culture. This involves inviting the Aboriginals into the team activities of the Islanders and vice versa.
 
Reference List
Asan, O., Young, H.N., Chewning, B. and Montague, E., 2015. How physician electronic health record screen sharing affects patient and doctor non-verbal communication in primary care. Patient education and counseling, 98(3), pp.310-316.
Earl, C. and Taylor, P., 2015. Is workplace flexibility good policy? Evaluating the efficacy of age management strategies for older women workers. Work, Aging and Retirement, 1(2), pp.214-226.
Epstein, M.J. and Buhovac, A.R., 2014. Making sustainability work: Best practices in managing and measuring corporate social, environmental, and economic impacts. Berrett-Koehler Publishers.
García-Peñalvo, F.J., Colomo-Palacios, R. and Lytras, M.D., 2012. Informal learning in work environments: training with the Social Web in the workplace. Behaviour & Information Technology, 31(8), pp.753-755.
Hopkins, A.F., 2016, July. Recommended Cultural and Clinical Considerations for Leaders and Educators Working With Muslim Nurses and Students. In Sigma Theta Tau International’s 27th International Nursing Research Congress. STTI.
Kelaher, M., Ferdinand, A. and Paradies, Y., 2014. Experiencing racism in health care: the mental health impacts for Victorian Aboriginal communities. Med J Aust, 201(1), pp.1-4.
Little, P., White, P., Kelly, J., Everitt, H., Gashi, S., Bikker, A. and Mercer, S., 2015. Verbal and non-verbal behaviour and patient perception of communication in primary care: an observational study. Br J Gen Pract, 65(635), pp.e357-e365.
McBain‐Rigg, K.E. and Veitch, C., 2011. Cultural barriers to health care for Aboriginal and Torres Strait Islanders in Mount Isa. Australian Journal of Rural Health, 19(2), pp.70-74.
Nakagawa, K., MacDonald, P. R., & Asai, S. M. (2015). Stroke Disparities: Disaggregating Native Hawaiians from Other Pacific Islanders. Ethnicity & disease, 25(2), pp.157.
Trotter, C., Baidawi, S. and Evans, P., 2015. Good practice in community-based supervision of Aboriginal youth offenders. Australian Social Work, 68(1), pp.5-18.

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